// case studies · DieKinderwelt
DieKinderwelt: Customers find. And buy.
The stroller shop has been using HiveBee for 4 months. Because customers find what they need on their own, support requests have dropped by half.
1,5x
more conversion
−50%
support requests
4
months in use
“The AI-powered advisory tool impresses with its intelligent, user-friendly and targeted way of working and makes choosing a stroller much easier. It noticeably increases customer satisfaction and builds trust.”
Starting Point
A large range of strollers with many similar models. Customers asked about features that were not in the product data and turned to support.
Solution
HiveBee Assist as an AI shopping assistant on all pages, with custom branding, a German interface and contact fallback.
Result After 4 Months
1.5x more conversion and half as many support requests, because customers find what they are looking for on their own.
More case studies to follow.
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